FAQ

You have the option to purchase Bitcoin instantly through our Buy Bitcoin page. After your initial purchase, an account will be automatically created for you.

Here's how to make a Bitcoin purchase:

1. To acquire Bitcoin, simply provide your email address, Bitcoin wallet address, and the desired purchase amount.
2. Click the "Pay" button, and if necessary, enter your email login code. In case you don't receive it, please check your spam folder.
3. On the payment page, copy the provided PayID (e.g., 317061@BitSv.com) email and paste it into your banking app or portal
4. Send the exact amount of AUD as quoted.
5. Your unique PayID will remain the same for all your future payments.
6. Once the payment is confirmed, your Bitcoin will be promptly transferred to your specified address. This service is available 24/7.

Start your Bitcoin purchase now!

You have the option to sell Bitcoin instantly using our Sell Bitcoin page. Upon your initial transaction, an account will be automatically generated for you.

Here's how to sell Bitcoin:

1. To initiate a payment to a bank, provide your email, BSB (Bank-State-Branch) number, account number, and optionally, a name or description for the transaction. Then, specify the amount you wish to send.
2. Click the "Pay" button.
3. After entering your login code, you can either copy the Bitcoin address or use a QR code scanner to capture it. Ensure that the amount of Bitcoin (BTC) you're sending matches the quoted amount to prevent any payment delays.
4. Once the transaction is sent, it will be swiftly confirmed after just one confirmation, and this service operates 24/7.

If you find yourself unsure of the answer, don't worry. You can take the initiative to acquire the necessary knowledge and expertise. Consider scheduling a session with our experienced self-custody advisor. They will provide valuable guidance on securely managing your own Bitcoin holdings.

When it comes to buying Bitcoin, our payment process is designed for your convenience. Payments for purchases are processed instantly and are available around the clock, 24/7, using PayID bank transfers. As soon as we detect the presence of funds, the Bitcoin is promptly sent to the precise address you have provided. It's a swift and straightforward process, ensuring your transactions are both quick and hassle-free.

Funds are swiftly cleared and become available immediately after just 1 block confirmation, which usually takes about 10 minutes. This option is available 24 hours a day, 7 days a week.

If your bank doesn't support NPP (New Payments Platform), you can still use this method, and the money will typically be in your account by the next business day.

When making BPAY bill payments, your payment is sent after 1 block confirmation, which takes approximately 10 minutes. The biller typically receives the funds within 2 business days. This provides you with a reliable and efficient way to pay your bills.

When it comes to bank payments, we have set a maximum limit of $250,000 for each transaction, and the funds will clear in just 1 block, which typically takes around 10 minutes. You can make payments of up to $250,000 per day using this method. If you require higher transaction limits, please don't hesitate to reach out to our support team, and we'll be happy to assist you.

For BPAY payments, the maximum limit for each transaction is $1,000, but you can pay up to $250,000 in total per day. If you have a bill that exceeds $1,000, you have the flexibility to split the payment across multiple transactions. This ensures that you can easily manage your bill payments using our platform.

We are proud to offer a fee-free service, which means that the amount you see during a payment is the exact amount you'll receive. Our platform is sustained through currency spread, and we take pride in being an Australian-owned and operated company. We are dedicated to providing Australians with a reliable and long-term solution for instantly buying and selling Bitcoin. Rest assured, we are here for the long run and committed to serving you.

We offer two verification options to suit your preferences:

1. Manual Verify:

   This option prioritizes privacy and allows you to establish direct communication with us. You can securely send us your identification, and we guarantee to verify new accounts in under an hour, seven days a week, from 5 am to 5 pm AEST. Please be assured that we keep this information highly secure with AES 256-bit encryption offline, and we never share it with third parties.

2. Digital ID Instant:

   This option provides quicker verification but is less private as it is managed by Digital ID. You can instantly verify your account through this method, and it becomes available after your first payment is made.

At any time you can find links to all our documents in the footer of this website. Alternatively you can find them here in the links below:

• Privacy Policy
• Terms of Use
• AML Policy